Return & Refund Policy

Last Updated: October 9, 2026

Returns at Drenavulo

We understand that a lighting product may not always be the right fit for your space, or that an unexpected issue may arise after delivery. This policy explains how Drenavulo handles return requests, product concerns, exchanges, order cancellations, and refunds.

Our goal is to provide a clear process for customers who need assistance after purchasing from our store.

Drenavulo is owned and operated by Chongqing Qingsang Technology Co., Ltd.

Before and After Your Order Arrives

When placing an order, please check your selected lighting products and provide accurate contact, delivery, and payment information during checkout.

Your order will be sent to the shipping address entered at checkout. Once the package has been dispatched, available tracking details will normally be sent to your order email address.

For information about preparation times, shipping arrangements, and delivery estimates, please see our Shipping Policy.

Your 30-Day Return Period

Drenavulo accepts returns of eligible products within 30 calendar days from confirmed delivery.

If you decide to return an item, please email service@drenavulo.com before the 30-day period ends. Requests received outside this period may not qualify for a standard return, except where applicable law provides otherwise.

Please contact our support team before arranging return shipping. We will review your request and explain the next steps, including where the product should be sent if the return is approved.

Which Items Can Be Returned?

For a standard return, the product should generally meet the following requirements:

Remain unused and in its original condition
Show no stains, scratches, damage, excessive wear, or other signs of use
Include the original packaging, instructions, accessories, and supplied components
Have proof of purchase or sufficient information to identify the order
Be packed securely for transportation back to the designated return location

Lighting products should be returned with all originally included parts, where applicable. These may include lampshades, bases, adapters, power cables, and other supplied accessories.

Items that have been installed, modified, used, damaged after delivery, or returned without essential components may not qualify for a standard change-of-mind return.

Eligibility may also vary according to the type of product and the reason for returning it.

These conditions do not reduce any rights customers may have under applicable consumer protection laws when products arrive defective, damaged, or incorrect.

Items That May Be Excluded

Some purchases may be excluded from standard returns based on personal preference. Examples include:

Products damaged, altered, installed, or used by the customer
Items missing essential parts or accessories
Personalized or made-to-order products, where applicable and disclosed before purchase
Products identified as final sale before purchase, where legally permitted
Items subject to applicable health, hygiene, safety, or legal return restrictions

Any relevant product-specific restrictions will be communicated where appropriate before purchase.

These exclusions do not override mandatory consumer rights or remedies provided by applicable law.

Starting a Return Request

To begin the return process, send an email to service@drenavulo.com with the following details:

Your order number
The email address associated with your purchase
The product you wish to return
A brief explanation of your reason for returning it
Photos or videos, if they are relevant to the request

Our team will examine the information provided and advise you on how to proceed.

When a return is approved, we will send the applicable shipping instructions and the designated return address.

Please do not ship an item back before receiving these instructions.

We aim to respond to customer inquiries within 1–2 business days.

Where Should Returns Be Sent?

Drenavulo's registered company address is not automatically the destination for returned merchandise.

Depending on the return arrangement, the correct destination may be a designated return warehouse or another location provided by our customer service team.

After your request has been reviewed and approved, we will supply the appropriate address and return instructions.

Sending products to an unapproved or incorrect address may delay the return process.

If you have not received the necessary return information, contact service@drenavulo.com before shipping anything.

If Your Lighting Arrives With a Problem

Please check your package and its contents after delivery.

If a lighting fixture arrives damaged, defective, incomplete, incorrect, or materially different from its product description, contact us as soon as reasonably possible at service@drenavulo.com.

To help us understand the situation, please provide:

Your order number
A description of the problem
Clear photos or videos showing the affected product
Images of the packaging and shipping label, when applicable

Keep the product, its accessories, and the original packaging while our team reviews the issue or until further instructions are provided.

If we confirm that the item arrived with one of these problems, we will arrange an appropriate solution, such as a replacement, refund, or return, without additional cost to the customer where applicable.

When return shipping is necessary because of a confirmed defect, shipping damage, or an error made by our store, Drenavulo will cover the applicable return shipping expense.

Your rights under applicable consumer protection laws remain unaffected.

Understanding Return Shipping Costs

The reason for a return determines how the related shipping expenses are handled.

Returns Based on Personal Preference

If you return an eligible item because you changed your mind, selected the wrong product, or no longer want it, you will generally be responsible for the cost of sending it back.

Original shipping charges are generally not refundable for these returns, unless applicable law requires otherwise.

We recommend selecting a shipping service with tracking when you are responsible for arranging the return.

Returns Caused by Product or Order Problems

When a product is confirmed to have arrived defective, damaged, incomplete, incorrect, or materially different from its description, we will provide an appropriate resolution without requiring you to pay the applicable return shipping costs.

If the product needs to be shipped back, our team will explain the return arrangements.

Drenavulo does not charge a restocking fee for eligible returns.

Preparing Your Lighting for Return Shipment

Once your return has been authorized, package the product carefully to help protect it during transportation.

Use the original packaging whenever available, and include the supplied accessories, manuals, cables, components, and other materials that came with the item.

Extra care may be needed for fragile lighting parts, including glass elements, lampshades, and decorative finishes. Use suitable protective materials to reduce the risk of damage in transit.

If you are arranging the return shipment yourself, we recommend using a trackable service and keeping the shipping receipt until the process is complete.

Send the package only to the return destination supplied by our support team. If you need help understanding the packaging requirements, contact us before shipping.

When and How Refunds Are Issued

After an authorized return reaches the designated return location, we will inspect the product and notify you of the result.

If the refund is approved, Drenavulo will issue it to the original payment method within 5–10 business days after the returned item has been received and inspected.

Your bank, card issuer, or payment provider may need additional time to reflect the refunded amount in your account.

For transaction security, refunds are generally sent back through the original payment method rather than to unrelated cards, bank accounts, or alternative payment destinations.

Refund arrangements for undelivered, damaged, defective, or incorrectly supplied products may differ according to the circumstances and applicable legal requirements.

If your approved refund has not appeared after the expected processing period, please email service@drenavulo.com for assistance.

Replacements and Exchanges

The availability of an exchange depends on whether the requested product is in stock.

In some situations, we may arrange a replacement. In others, you may be asked to complete an eligible return and place a separate order for the preferred item.

If you received a damaged, defective, or incorrect light, contact our team so we can review the problem and determine the appropriate solution.

Please email service@drenavulo.com before sending any item back for an exchange.

Changing or Canceling an Order

If you need to cancel a purchase or correct an order detail, contact service@drenavulo.com as soon as possible.

We will make reasonable efforts to help, but changes or cancellations cannot be guaranteed once order processing or fulfillment has started.

If an order has not been dispatched and cancellation is still possible, the applicable refund will be arranged through the original payment method.

Orders already shipped may need to be handled through the return process after delivery, subject to the conditions in this policy.

Cancellation matters involving unavailable items, fulfillment mistakes, or other issues caused by Drenavulo will be addressed in accordance with applicable consumer protection requirements.

Drenavulo Customer Assistance

For questions about return eligibility, shipping expenses, refunds, replacements, product problems, or order cancellations, please reach out to our support team.

The Drenavulo online store is owned and operated by Chongqing Qingsang Technology Co., Ltd., which manages store operations, customer communications, and related order and after-sales transactions.

Brand: Drenavulo

Operating Company: Chongqing Qingsang Technology Co., Ltd.

Registered Address: 17-2, No. 215 Tongjiang Avenue, Changshengqiao Town, Nan'an District, Chongqing, China

Customer Support Email: service@drenavulo.com

Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST