Contact Us
We're Here for Your Lighting Needs
Have a question about a Drenavulo product or need assistance with a recent purchase? Our customer support team can help with product details, order updates, delivery concerns, and after-sales inquiries.
We want communication with Drenavulo to be simple and helpful. Whether you're choosing lighting for your space or following up on an order, we aim to provide clear answers and respond to messages within 1–2 business days.
Questions About Your Purchase?
For questions related to an order you've placed, email us at service@drenavulo.com. To help us locate your purchase and understand your request, please include your order number, the email address used at checkout, and a short explanation of the issue.
If something is wrong with your delivery, such as a damaged light fixture, a missing item, a product defect, or an incorrect item, please include photographs showing the issue and the packaging when applicable. Keep the product and its original packaging until you receive further guidance from our team.
Need to Return an Item?
If you're considering a return or refund, please reach out to us before shipping anything back. Our team will review your request and share the relevant return instructions, including the designated return address when applicable.
You can find additional details about eligible returns, shipping responsibilities, refund timelines, and applicable requirements in our Return & Refund Policy.
Drenavulo Business & Support Details
The Drenavulo online store is operated by Chongqing Qingsang Technology Co., Ltd. This company handles store administration, purchase fulfillment, customer communications, and the management of returns, refunds, and related transactions.
Store Brand: Drenavulo
Legal Business Name: Chongqing Qingsang Technology Co., Ltd.
Registered Business Address: 17-2, No. 215 Tongjiang Avenue, Changshengqiao Town, Nan'an District, Chongqing, China
Support Email: service@drenavulo.com
Customer Support Availability: Monday–Saturday, 9:00 AM–6:00 PM EST